Record step-by-step solutions with auto-zoom that shows customers exactly where to click — cutting back-and-forth replies in half.
No account needed. Free forever with optional paid upgrade.
Common frustrations support agents face when trying to create clear screen recordings.
You write detailed step-by-step replies, but customers still can't follow them. They reply confused, and the ticket drags on for days.
Taking screenshots, adding red arrows, numbering steps, and stitching them together takes longer than just fixing the issue yourself.
You answer the same questions dozens of times a week. Each time you retype the same instructions from scratch.
Multi-step processes with conditional logic can't be captured in a support reply. Customers get lost at step 3 every time.
Zumie features that make screen recording effortless for support agents.
Zumie zooms into buttons, menus, and form fields automatically, so customers see exactly where to click without confusion.
Every click is visually highlighted in the recording, eliminating the need to annotate screenshots with arrows and circles.
Record solutions to common issues once. Paste the link into any future ticket with the same question — instant resolution.
A 30-second video walkthrough often resolves what would take 5 back-and-forth emails. Faster resolution, happier customers.
Real scenarios where Zumie's auto-zoom makes recordings dramatically more useful for support agents.
Record yourself walking through the fix for a common issue. Share the link in the ticket and close it in one reply.
When customers ask how a feature works, send a quick recording showing the feature in action instead of writing paragraphs.
When escalating a ticket, record the steps to reproduce the issue so the next agent or engineer has full visual context.
How support agents use Zumie in their day-to-day work.
Understand what the customer needs help with and prepare the solution.
Open Zumie, navigate through the fix step by step, and explain as you go.
Add the recording link to your support reply. The customer sees exactly what to do.
Bookmark the link for reuse. Next time the same question comes up, paste and close.
Yes. Record a solution once and paste the share link into any ticket with the same issue. Build a video FAQ library over time.
No. Zumie share links open in any browser. Customers just click and watch — no friction.
Yes. You can paste Zumie share links into any support tool that accepts URLs, including Zendesk, Intercom, Freshdesk, and Help Scout.
Yes. Zumie records any browser tab, so you can record walkthroughs of your product, admin panels, or any web-based tool.
At $39 lifetime, Zumie pays for itself after resolving a handful of tickets faster. No monthly fees eating into your support budget.
Free forever, no account needed
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Install Zumie for free and see the difference automatic zoom makes in your recordings. No signup, no credit card, no commitment.
See how support agents use screen recordings in their workflow.
Step-by-step tutorials to level up your recordings.
Explore how Zumie helps other professionals.