Record personalized onboarding walkthroughs and troubleshooting guides with auto-zoom that customers can follow on the first try.
No account needed. Free forever with optional paid upgrade.
Common frustrations customer success managers face when trying to create clear screen recordings.
You write detailed help articles, but customers still open tickets asking how to do things that are clearly documented.
Walking each new customer through setup on a live call doesn't scale. You need reusable videos, but they need to be clear enough to stand alone.
Telling a customer to 'click the gear icon in the top right' doesn't work when they can't find it. A video showing the exact click path saves time.
Customers churn when they don't fully adopt the product. Better onboarding content could prevent it, but creating it takes too long.
Zumie features that make screen recording effortless for customer success managers.
Zumie zooms into every button, menu, and form field you interact with, making onboarding videos foolproof.
Customers see exactly where to click at every step. No more 'where is that button?' support tickets.
Record once, share with every customer. Build a library of onboarding and troubleshooting recordings that scales your team.
Paste a recording link directly into a support reply. Customers get visual help without scheduling a call.
Real scenarios where Zumie's auto-zoom makes recordings dramatically more useful for customer success managers.
Record personalized onboarding walkthroughs for each customer's setup. Auto-zoom ensures they can follow along independently.
When a customer reports an issue, record the fix with clear click highlights and send the link. Faster than a call, clearer than text.
Create short recordings showcasing underused features with auto-zoom highlighting key interactions to drive adoption.
How customer success managers use Zumie in their day-to-day work.
A new customer needs onboarding, or an existing customer needs help with a specific feature.
Open the product, start Zumie, and walk through the steps. Auto-zoom handles the visual clarity.
Paste the recording link into your support ticket, email, or chat message.
Keep the link in your knowledge base or canned responses for future customers with the same question.
See how Zumie enhances recordings for the tools customer success managers use every day.
Yes. Every Zumie recording gets a permanent share link. Save them in your knowledge base, CRM, or help center for reuse.
Yes. Zumie share links work in any browser with no accounts or downloads required.
Absolutely. The auto-zoom gives recordings a professional, polished look. The paid plan removes the watermark for branded content.
Yes. Zumie records any browser tab, including Intercom, Zendesk, and any web-based support tool.
At $39 lifetime, Zumie costs less than one customer support call. Build an entire onboarding video library without any recurring expense.
Free forever, no account needed
One-time payment, yours forever
7-day money-back guarantee
Install Zumie for free and see the difference automatic zoom makes in your recordings. No signup, no credit card, no commitment.
See how customer success managers use screen recordings in their workflow.
Step-by-step tutorials to level up your recordings.
Explore how Zumie helps other professionals.