Record ticket handling workflows, macro configurations, and help center walkthroughs in Zendesk with automatic zoom that makes ticket fields, views, and automations readable.
No account needed. Free forever with optional paid upgrade.
Zendesk's ticket interface packs requester info, custom fields, macros, and conversation threads into a dense multi-panel layout. Recordings compress it all to noise.
Zendesk tickets show priority, type, assignee, tags, and custom fields in a narrow left sidebar. Recording a ticket walkthrough means viewers can't read field values or understand the ticket context.
Ticket replies, internal notes, and customer messages display in a scrolling thread. In recordings, the message content — what actually matters — is too small to read.
Setting up Zendesk views involves condition builders with columns, operators, and values in small rows. Recording this configuration produces invisible filter logic.
Zendesk triggers and automations show condition/action pairs in nested rule builders. Recording these setups means viewers can't read the rule logic that powers your support workflow.
Zumie auto-zooms to ticket fields, conversation threads, and rule builders as you work in Zendesk, making support workflows and configurations readable.
Click into ticket fields and Zumie zooms to show priority, assignee, tags, and custom data. Viewers understand ticket context from the recording.
Read through ticket replies and Zumie keeps message content zoomed. Customer messages, agent replies, and internal notes are all readable.
Configure triggers and automations with Zumie zooming to each condition and action. Viewers understand the logic powering your support operations.
Macro applications, status changes, and assignee updates get visual highlights. Viewers follow your ticket handling workflow step by step.
Real scenarios where Zumie's auto-zoom makes Zendesk recordings dramatically more useful.
Create Zendesk training for new support agents. Auto-zoom shows ticket handling, macro usage, and view navigation at full readability.
Document trigger rules, automation logic, and escalation workflows with recordings that zoom to every configuration detail.
Walk through help center articles and knowledge base structure. Zumie zooms to article content, category navigation, and settings.
The Zumie features that matter most when recording Zendesk.
Zendesk's ticket interface is multi-panel and dense. Zumie zooms to your active area — ticket fields, replies, or settings — for readability.
Ticket field changes, macro runs, and status updates get visual indicators. Essential for demonstrating support workflows.
Record just Zendesk — no other tabs, no desktop. Customer data stays within the focused recording frame.
Share training recordings via link. Post in your internal wiki or Zendesk Guide for team access.
See the difference automatic zoom and click highlights make when recording Zendesk.
Yes. Zendesk runs in Chrome and Zumie records the tab with auto-zoom on tickets, views, and admin settings.
Absolutely. Record yourself processing tickets — reading, replying, using macros — with auto-zoom that shows every field and action clearly.
Trigger and automation builders have small, nested controls. Zumie zooms to each condition and action, making rule logic visible for documentation.
Yes. Free plan with auto-zoom and click highlights. $39 lifetime removes the watermark.
Paste the Zumie link in internal notes, help center articles, or Guide pages. Team members and customers can watch instantly.
No subscription. No per-seat pricing. Pay once, use forever.
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Install Zumie for free and see the difference automatic zoom makes in your Zendesk recordings. No signup, no credit card, no commitment.
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