A 60-second video reply resolves tickets that would take 10 back-and-forth emails. Auto-zoom shows customers exactly where to click, and click highlights make every step unmistakable. One-time pricing — no per-seat monthly fees.
Video reduces ticket resolution time and improves customer satisfaction — here's how teams integrate it into their workflow.
Instead of writing a 10-step text explanation, record a 60-second video showing the customer exactly what to do. Auto-zoom highlights each button and menu they need to click.
Record common support flows once and embed them in your help center. Customers self-serve with clear video guides instead of submitting tickets for repetitive questions.
Support agents navigate complex UIs all day. Auto-zoom ensures customers see each step clearly — no more 'I can't find the button you're describing' follow-ups.
Every click in your recording gets a visual highlight. Customers follow along step-by-step without confusion about which button or link you're referring to.
Zendesk, Intercom, Freshdesk, Help Scout — Zumie runs in Chrome alongside your help desk. Record, download, and attach the video to any ticket or chat. No special integration needed.
No per-seat monthly fees that grow with your support team. $39 per license, one-time payment. Buy licenses for your agents and never worry about recurring costs scaling with headcount.
See why a 45-second video outperforms a detailed text explanation every time.
Hi! To update your billing info:
1. Click your avatar in the top right
2. Select "Account Settings"
3. Go to the "Billing" tab
4. Click "Update Payment Method"
5. Enter your new card details
6. Click "Save"
Customer still asks: "I don't see the Billing tab?"
Average time to record: 45 seconds
Most screen recorders produce flat recordings where small UI elements get lost. Zumie's auto-zoom makes support walkthroughs genuinely easy to follow.
General screen recorder
No auto-zoom or click highlights. Flat recordings where small UI elements get lost. $15/user/month adds up quickly for a 10-person support team ($150/mo).
$15/user/month
Video platform for sales & support
Built for sales outreach, not support walkthroughs. No auto-zoom to highlight UI steps. Per-seat pricing designed for sales teams, expensive for support.
$19/user/month
Screen capture & annotation
Good for screenshots, basic for video. No auto-zoom or click highlights for step-by-step walkthroughs. Monthly subscription.
$9.95/user/month
Built-in help desk feature
Bare-bones flat recording. No zoom, no click highlights, no polish. Customers still struggle to follow along with tiny UI elements.
Included with Zendesk plan
Screen recorder with auto-zoom
Video recordings, not interactive demos. Best for ticket replies, help center articles, and live chat — anywhere customers need to see exact UI steps.
Zumie runs in Chrome alongside your existing tools. No integrations to configure, no workflows to change.
Record the solution, download, and attach to the ticket. One video replaces a chain of back-and-forth messages. Works with Zendesk, Intercom, Freshdesk, or any tool that accepts file attachments.
Record solutions for your top 20 ticket categories. Embed videos in help articles. Customers find answers before they ever open a ticket — reducing volume permanently.
When a customer asks a complex question in live chat, record a quick video instead of typing paragraphs. Drop the video link into the conversation. Resolution in seconds, not minutes.
Click the Zumie extension, record your screen walking through the solution, download the video, and attach it to your ticket reply. The whole process takes under 2 minutes for most support issues. Works with any help desk — Zendesk, Intercom, Freshdesk, Help Scout, and more.
Absolutely. Record common solutions once and save them. When the same question comes in, attach the existing video instead of re-recording. Over time, you build a video library of solved issues that can also populate your help center.
When you click a settings button, navigate a menu, or toggle a checkbox, Zumie automatically zooms in to show it clearly. Customers see the exact UI element they need to interact with — no more 'I can't find the button you're describing' follow-ups.
Help desk built-in recorders (Zendesk, Freshdesk) produce flat screen captures where small buttons and menus are hard to see. Zumie adds auto-zoom and click highlights that make recordings genuinely easier to follow. It runs alongside any help desk tool in Chrome.
Zumie records what's on your screen — the support agent's screen, not the customer's. Recordings are saved locally and only shared when you choose to attach them to a ticket. No data is uploaded unless you explicitly share it.
Yes — $39 per license, one-time payment, lifetime access including all future updates. No monthly fees, no annual renewal. For a 10-person support team, that's $390 total vs $1,800/year with Loom. The free plan also works indefinitely with a 5-minute recording limit.
Show customers exactly what to do instead of describing it. Auto-zoom and click highlights eliminate confusion. $39 one-time — no monthly fees scaling with your team.